Operations Director

4 days ago

Bentonville, Arkansas, United States The Bluebird Group Full time
Operations Lead Job Description

As an Operations Lead at The Bluebird Group, you will play a critical role in driving the success of our clients by overseeing the management of their items across multiple ecommerce platforms. Your attention to detail, creativity, and commitment to excellence will ensure that each brand is represented at a best-in-class standard.

Key Responsibilities:
  • Project Management: Own and execute projects by organizing and resourcing tasks to ensure efficient delivery before deadlines.
  • Troubleshooting and Problem-Solving: Take ownership in troubleshooting uncommon issues, implement solutions, and document processes.
  • Financial Processes: Ensure monthly financial processes are efficient, effective, and up-to-date, including chargebacks, accruals, returns, and other financial tasks.
  • Catalog Quality Control: Drive catalog quality control, prioritization, workload, and consistency.
  • Industry Knowledge: Possess a proficient understanding of retail attributes, logistics, and omnichannel fulfillment on a wide variety of platforms.
  • Process Improvement: Proactively enhance operational efficiency by creating and updating process documentation and technology, while researching and advising the operations team on industry trends, learnings, and best practices.
  • Collaboration: Collaborate with cross-functional teams to ensure that operational requirements are integrated into new initiatives, projects, and products for your client set.
  • Leadership: May supervise a small group of team members, assigning and checking work, assisting, and instructing as required.
Desired Qualifications:
  • Education: Bachelor's Degree (or experience equivalent to four years of college) in a related field.
  • Experience: 2 years of related work experience, preferably related to ecommerce or retail.
  • Communication Skills: Strong and tactful communication skills (written and verbal) to build relationships with internal and external contacts, discuss problems, present data, and give recommendations.
  • Entrepreneurial Spirit: Ability to pivot quickly, a curiosity to learn, and a sense of ownership and confidence in leading clients and cross-functional partners.
  • Organizational Skills: Strong organizational skills and attention to detail.
  • Project Management: Skilled at managing project timelines to ensure timely completion of deliverables.
  • Technical Skills: Excellent in Microsoft Office Suite.
  • Personal Qualities: Able to take constructive feedback as a tool for professional growth, digest, analyze, and visualize large sets of data from multiple sources with accuracy, and exude the character traits of hunger, humility, EQ, excellence, transparency, relationship, ownership, and teamwork.

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