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Sales Team Lead

2 months ago

Newport News, Virginia, United States Navy Exchange Service Command Full time
Job Summary

As a key member of our customer service team, you will be responsible for providing exceptional service to our customers while supervising subordinate associates. Your primary focus will be on ensuring a positive customer experience, resolving issues efficiently, and maintaining a high level of customer satisfaction.

Duties and Responsibilities:

• Supervise and coordinate the activities of subordinate associates engaged in customer service duties.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Collaborate with other team members to achieve sales and customer service goals.
• Provide coaching and training to subordinate associates to enhance their customer service skills.

Requirements:

• Proven experience in customer service or sales leadership.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and conflict resolution skills.

What We Offer:

Navy Exchange Service Command is committed to providing a positive and supportive work environment. As a member of our team, you will have access to opportunities for professional growth and development, competitive compensation and benefits, and a collaborative and dynamic work culture.