Client Liaison

2 days ago


Phoenix, Arizona, United States Triwest Healthcare Full time
Job Summary

We are seeking a highly skilled and experienced Client Liaison to join our team at TriWest Healthcare Alliance. As a Client Liaison, you will provide support and information to internal Military Veteran Services (MVS) and external Military Treatment Facility (MTF) customers related to Enrollment topics, including eligibility, enrollment, complex fee-related enrollments, status changes, reinstatements, refunds, fees, split-enrollments, and dis-enrollments.

Key Responsibilities
  • Provides expert TRICARE enrollment direction and advice to MTF commanders to maximize their TRICARE healthcare delivery to their enrolled population.
  • Assists with the maintenance of MTF Enrollment guidelines and provides timely responses to guideline updates.
  • Delivers troubleshooting support for Department of Defense (DoD) systems as it relates to TRICARE enrollment transactions or activities.
  • Utilizes advanced research techniques for problem-solving enrollment issues to include Patient Information Transfer (PIT) errors, CHCS Panel issues, and MTF and civilian provider capacity issues.
  • Manages the timely completion of issues by tracking, reporting, and resolving.
Requirements
  • High School diploma or G.E.D.
  • U.S. Citizenship.
  • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
  • TRICARE enrollment experience.
  • Proven experience in providing excellent and professional customer service.
  • Intermediate level of Microsoft Word, Excel, and PowerPoint.
Preferred Qualifications
  • Associates degree or equivalent.
  • 4 years' experience in an administrative or medical office experience.
  • 2+ years recent TRICARE enrollment experience.
  • Prior experience as a team lead or subject matter expert.
Benefits
  • Medical, Dental, and Vision Coverage.
  • Generous paid time off.
  • 401(k) Retirement Savings Plan (with matching).
  • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance.
  • Tuition reimbursement.
  • Paid volunteer time.

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