Customer Care Director
3 weeks ago
We are seeking a seasoned leader to oversee the Customer Care organization at John F Kennedy International Airport. As Director, Customer Care, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences, ensuring the highest level of service quality and satisfaction.
Key Responsibilities:- Lead the overall operations of the customer care group, including customer experience, departure dependability, baggage handling performance, and international arrivals
- Oversee all facets of outstanding customer service delivery throughout the operating day
- Coordinate the overall daily activities pertaining to AA and partner with departments throughout the airport environment to promote peak operating efficiency of airline operations
- Monitor and develop performance metrics to enhance sustainable delivery of customer care goals
- Optimize trained manpower, equipment, facilities, and funds for Customer Care
- Oversee and manage departmental budget and cost control, including forecasting, to ensure accuracy and accountability for overall resource management
- Seek opportunities for continuous improvement and implement initiatives to increase revenue, reduce cost, gain efficiencies, and improve customer service and employee experience
- Demonstrate and cultivate collaborative relationships across all work groups and teams
- Establish and maintain open communication and a collaborative relationship with all levels of union leadership
- Ensure AA remains in compliance with all governmental requirements, e.g. OSHA, TSA, FAA, and Department of Transportation, through the development and implementation of procedures
- Demonstrate the highest level of ethics and integrity
- Bachelor's degree or equivalent work experience
- Experience in Customer Care/Passenger Service at a large airport or hub required
- 7 years of leadership experience managing cross-departmental teams
- 3 years of experience managing a unionized frontline workgroup
- Experience in the application of budgetary knowledge to drive business results
- Experience implementing procedures and ensuring consistent service delivery
- Experience with airline industry collective bargaining agreements
- Understanding of manpower systems currently in use
- Travel Perks: Reach 365 destinations on more than 6,800 daily flights across our global network
- Health Benefits: Access to health, dental, prescription, and vision benefits, as well as virtual doctor visits and flexible spending accounts
- Wellness Programs: Tools, resources, and support to help you stay well
- 401(k) Program: Employer contributions available after one year
- Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
At American Airlines, we value diversity and inclusion. Our Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
-
Customer Care Director
4 weeks ago
New York, New York, United States American Airlines Full timeDirector, Customer CareAs a key member of the American Airlines team, the Director, Customer Care will lead the overall operations of the customer care group, ensuring exceptional customer experiences across all touchpoints. This role requires a strategic thinker with a passion for delivering outstanding service, driving business results, and fostering a...
-
Advanced Wound Care Specialist
4 weeks ago
New York, New York, United States Medical Director Services PC Full timeMedical Director Services PC is seeking an Advanced Wound Care Specialist: Nurse Practitioner (NP) / Physician Assistant (PA) to join our team at a skilled nursing facility in the Bronx, NY. This is an excellent opportunity for growth and development in a dynamic and patient-centered environment. **Key Responsibilities:**• Provide comprehensive wound care...
-
Customer Care Center Director
4 weeks ago
New York, New York, United States Park National Bank Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Care Center Director to lead our call center operations and drive continuous improvement in customer experience.Key ResponsibilitiesStrategic Planning: Spearhead the development and execution of market-leading call center strategies, leveraging advanced technologies to enhance customer...
-
Director of Customer Experience
4 weeks ago
New York, New York, United States Altice USA Full timeDirector Customer Care QualityJob SummaryWe are seeking a highly skilled Director of Customer Care Quality to join our team at Altice USA. As a key member of our organization, you will be responsible for driving quality initiatives and ensuring exceptional customer experiences across our customer care operations.Key ResponsibilitiesDevelop and implement...
-
Senior Field Service Engineer
4 weeks ago
New York, New York, United States Swissray Customer Care Full timeJob Title: Senior Field Service EngineerSwissray Customer Care is a leading provider of digital radiology solutions, and we are seeking a highly skilled Senior Field Service Engineer to join our team.Job Summary:We are looking for a seasoned X-Ray Service Engineer with a strong background in electrical, electronic, mechanical, and x-ray troubleshooting,...
-
Customer Experience Director
2 weeks ago
New York, New York, United States EmblemHealth Full timeJob Title: Customer Experience DirectorEmblemHealth is seeking a highly skilled Customer Experience Director to lead our efforts in delivering exceptional customer experiences across all touchpoints. As a key member of our leadership team, you will be responsible for driving strategic initiatives that enhance customer satisfaction, loyalty, and retention.Key...
-
Customer Experience Director
2 days ago
New York, New York, United States EmblemHealth Full timeJob Title: Director, Customer ExperienceEmblemHealth is seeking a highly skilled and experienced Director, Customer Experience to lead our efforts in delivering exceptional customer experiences across our organization.Key Responsibilities:Lead the assessment of customer touchpoints to identify areas for improvement and develop strategies to enhance the...
-
Customer Success Director, Pharmaceuticals
3 weeks ago
New York, New York, United States VuMedi Inc. Full time{"title": "Customer Success Director in Pharmaceuticals", "content": "Job Title: Customer Success Director in PharmaceuticalsVuMedi Inc. is seeking a highly skilled Customer Success Director to join our rapidly growing team. As a Customer Success Director, you will be responsible for leading the relationships, strategy, and well-being of our largest and most...
-
Customer Success Director, Pharmaceuticals
4 weeks ago
New York, New York, United States VuMedi Inc. Full time{"h1": "Customer Success Director, Pharmaceuticals", "p": "At VuMedi Inc., we are seeking a highly skilled Customer Success Director to join our rapidly growing team. As a Customer Success Director, you will be responsible for leading the relationships, strategy, and well-being of our largest and most strategic Industry Partners in the Pharmaceuticals...
-
Director of Development
4 weeks ago
New York, New York, United States CARE Full timeJob Summary:The Director of Development will lead the development of fundraising strategies and plans to secure funding for CARE's mission. This role will focus on major giving prospects and donors, with a particular emphasis on the East coast of the United States and the New York market.As a member of the national Individual Giving team, the Director will...
-
Customer Experience Director
3 weeks ago
New York, New York, United States EmblemHealth Full timeJob Title: Customer Experience DirectorEmblemHealth is seeking a highly skilled and experienced Customer Experience Director to lead our efforts in delivering exceptional customer experiences across all touchpoints. As a key member of our leadership team, you will be responsible for driving business growth through customer-centric strategies and...
-
Nurse Practitioner Position
4 weeks ago
New York, New York, United States Medical Director Services PC Full timeMedical Director Services PC is seeking an experienced Nurse Practitioner or Physician Assistant to join our team at Boro Park Center in Brooklyn, NY. As a primary care provider, you will be responsible for assessing patient health, performing physical examinations, and collaborating with medical attending/physicians and nursing home staff to provide...
-
Director of Customer Experience
3 days ago
New York, New York, United States Merkle Full timeJob Title: Director, Customer StrategyAt Merkle, we're seeking a seasoned Director, Customer Strategy to join our team of talented marketers. As a key member of our client account team, you'll be responsible for developing and executing strategic marketing plans that drive business growth and customer engagement.As a Director, Customer Strategy, you'll work...
-
Director of Customer Experience
4 weeks ago
New York, New York, United States Burrow Full timeDirector of Customer ExperienceBurrow is seeking a seasoned leader to spearhead our Customer Experience team. As Director of Customer Experience, you will be responsible for driving our customer experience strategy across the organization, ensuring seamless interactions at every touchpoint.Key Responsibilities:Develop and execute customer experience...
-
Customer Experience Director
3 weeks ago
New York, New York, United States Something Navy Full timeCustomer Experience DirectorAt Something Navy, we're seeking a highly skilled Customer Experience Director to join our team. As a key member of our organization, you will be responsible for delivering best-in-class customer service and driving business growth through exceptional customer experiences.Key Responsibilities:Recruit, onboard, and train new CX...
-
Director of Customer Experience
3 weeks ago
New York, New York, United States Women in Retail Full timeDirector of Customer ExperienceWe are seeking a visionary leader to drive our customer experience strategy and ensure that our customers receive the best possible service. As the Director of Customer Experience, you will be responsible for developing and implementing innovative CX strategies that meet the evolving needs of our customers.Key...
-
Customer Experience Director
3 weeks ago
New York, New York, United States Fair Harbor Clothing Full timeDirector of Customer ExperienceAt Fair Harbor Clothing, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As our Director of Customer Experience, you'll play a critical role in shaping our customer service strategy and ensuring that every interaction with our customers is positive and memorable.Key...
-
Customer Experience Director
3 weeks ago
New York, New York, United States EmblemHealth Full timeJob Title: Customer Experience DirectorEmblemHealth is seeking a seasoned Customer Experience Director to lead our efforts in delivering exceptional member experiences. As a key member of our leadership team, you will be responsible for driving cross-functional initiatives to improve member satisfaction, loyalty, and retention.Key Responsibilities:Lead the...
-
Customer Experience Director
3 weeks ago
New York, New York, United States EmblemHealth Full timeJob SummaryWe are seeking a highly skilled Customer Experience Director to lead our efforts in delivering exceptional customer experiences across all touchpoints. As a key member of our leadership team, you will be responsible for driving strategic initiatives to improve customer satisfaction, loyalty, and retention.Key ResponsibilitiesLead ongoing...
-
Nurse Practitioner Position
4 weeks ago
New York, New York, United States Medical Director Services PC Full timeNurse Practitioner Job OpportunityWe are seeking an experienced Nurse Practitioner to join our team at Medical Director Services PC. As a primary care provider, you will be responsible for assessing patient health, performing physical examinations, and obtaining medical histories. You will work collaboratively with the medical attending/physician and nursing...