Customer Experience Ambassador

4 days ago


Newton, Massachusetts, United States Gulph Creek Hotels Full time
About Gulph Creek Hotels

We are a leading hospitality provider dedicated to delivering exceptional guest experiences in our upscale hotels.

Estimated Salary: $52,000 - $80,000 per year

Job Summary:

The Front Desk Agent is responsible for providing top-notch guest service, handling front desk operations, and ensuring the highest level of guest satisfaction.

Key Responsibilities:
  • Guest Service: Demonstrate a commitment to making every guest satisfied, maintain guest service as the driving philosophy.
  • Front Desk Operations: Process guest reservations, registration, and departures efficiently, respond to requests, and provide information on hotel policies and services.
  • Maintain Accurate Information: Update guest information in the property management system, handle collection efforts, and balance accounts.
  • Effective Communication: Communicate with employees, guests, and supervisors to ensure optimum hotel operations.
Requirements:
  • Education: High School diploma or equivalent, plus relative experience in customer service.
  • Languages: Ability to read and speak English, comprehend simple instructions, and effectively present information.

This role requires a strong focus on customer satisfaction, effective communication, and attention to detail. If you're passionate about delivering exceptional guest experiences, we encourage you to apply.



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