Customer Service Representative

5 days ago

Toms River, New Jersey, United States Wells Fargo Full time
About this role:

As a Teller in our Consumer, Small & Business Banking division, you will be part of the fabric of the local community, helping provide financial services to residents, employees, and local businesses.

You will enjoy working with people and have tremendous opportunity to establish your career at Wells Fargo.

Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers.

Complete operational activities while minimizing risks under established policies.

Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products.

Receive direction from managers and exercises judgment within defined policies and procedures.

Escalate questions and issues to more experienced roles.

Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions.

Identify information and services to meet customers' financial needs.

We value diversity and believe in creating an inclusive workplace where everyone feels welcome and valued.

We are committed to making Wells Fargo a place where everyone belongs and can thrive.

We have a strong culture of risk management and compliance, and we expect all employees to adhere to our policies and procedures.

We believe in creating opportunities for our employees to grow and develop their skills and careers.

Apply today and join our team of dedicated and talented professionals who are passionate about making a difference in the lives of our customers.

Required Qualifications:

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Customer service focus with experience handling complex transactions across multiple systems.

Ability to educate and connect customers to technology and share the value of mobile banking options.

Ability to interact with integrity and professionalism with customers and team members.

Experience working with others on a team to meet customer needs.

Cash handling experience.

Ability to follow policies, procedures, and regulations.

Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.

Well-organized, independent and able to prioritize in a fast-paced environment.

Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.

Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting.

Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.

Job Expectations:

Ability to work a schedule that may include most Saturdays.

This position is not eligible for Visa sponsorship.

We are an equal opportunity employer and welcome applications from all qualified candidates.

We are committed to creating a workplace that is inclusive and respectful of all employees, and we celebrate our diversity and individuality.

We value our employees' contributions and offer opportunities for growth and development.

We are committed to making a positive impact in the communities we serve.

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