Lead IT Operations Engineer

2 weeks ago


Edgerton, Minnesota, United States Talent Works Full time

The Senior IT Operations Engineer is primarily accountable for overseeing the IT infrastructure, which encompasses servers, storage solutions, routing, switching, access management, monitoring, reporting, service delivery, support, and strategic planning for divisions. This role entails managing IT infrastructure for various projects and routine operations, while also offering guidance to support staff.

Key Responsibilities

  • Design and maintain network systems, including configuration management and troubleshooting network issues.
  • Establish and assess performance metrics for network efficiency.
  • Conduct capacity analysis for network infrastructure requirements.
  • Identify and define specifications that align with organizational objectives.
  • Recommend and implement enhancements (both software and hardware) to boost performance and reliability.
  • Provide advanced support for End User Services team members.
  • Act as a primary escalation point for the M365 platform.
  • Create tools and systems to automate processes or enhance existing ones.
  • Collaborate with the Divisional Shared Services team to ensure solutions meet divisional requirements.
  • Oversee daily Infrastructure services, including VMware Hosts, Virtual Machines, SAN, FC Connectivity, and related hardware.
  • Install, configure, troubleshoot, upgrade, customize, and maintain AIX systems to ensure optimal performance and availability.
  • Monitor AIX systems, diagnose issues, and conduct research and maintenance to prevent recurrence.
  • Test and document systems prior to their deployment.
  • Perform additional duties as assigned.

Education and Experience Requirements

  • Bachelor's degree in Information Systems or equivalent experience.
  • At least 6 years of experience supporting geographically distributed infrastructure and locations.
  • Preferred certifications include CCNP, JNCIP, or similar.
  • Required certifications include CCNA, JNCIS, or equivalent.
  • VMware or Microsoft certifications are preferred.
  • Experience working with global teams providing 24/7 operations is essential.
  • Experience in manufacturing and warehouse infrastructure is preferred.

Essential Skills

  • Proficiency in enterprise networking technologies, such as MPLS, IPSec VPN, DMVPN, and SD-WAN.
  • Strong product and technology knowledge, particularly with Cisco systems.
  • Expertise in LAN and WAN technologies.
  • Familiarity with wireless technologies (WLC, WAP) and Internet of Things (IoT).
  • Knowledge of IPv6, multicast, QoS, and IP fast rerouting.
  • Experience with the M365 platform.
  • Exceptional oral and written communication skills, along with strong presentation abilities.
  • Outstanding analytical and problem-solving capabilities.
  • Excellent documentation and technical writing skills.
  • Ability to collaborate effectively to drive innovation and optimize processes.
  • Experience with Windows PowerShell is advantageous.
  • Ability to monitor and manage servers with a commitment to 24/7/365 uptime.
  • Proficient in hardware and software inventory management.
  • Experience with VMware (VxRail) and Windows Server (All Versions).
  • Familiarity with SAN (Dell EMC PowerStore is a plus).
  • Proficient in AIX versions 7.1, 7.2, and 7.3 system administration.
  • Experience in AIX performance monitoring and reporting (NMON, topas).
  • Knowledge of LDAP and SSL (including certificates and their applications).
  • Experience with server virtualization (LPARs, WPARs, VIO, etc.).

Work Environment

  • Hybrid work model.
  • Normal working conditions for an office/warehouse/distribution center.
  • Willingness to conduct meetings outside of standard working hours to accommodate international teams, as necessary.
  • Position may require after-hours on-call duties and participation in on-call rotations.
  • Travel up to 25% may be necessary for support activities.

Note: The information provided above is intended to convey the general nature and level of work performed by employees in this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.



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