Property Director

We are seeking a highly skilled Property Director to lead our national claim strategy and ensure the successful execution of claim policies, procedures, and service standards within our assigned line of business.

This is a manager of managers role, responsible for selecting, training, and developing staff to ensure succession planning and talent retention.

The ideal candidate will have a minimum of 5 years of insurance or financial industry experience and 2 years of managing employees.

Key Responsibilities:

• Attract, retain, and develop world-class talent
• Accountable for the selection, training, and development of staff
• Manages staff performance and implements strategies to address staff development
• Evaluates claim behaviors and develops strategies to address claim professional and unit manager development
• Makes certain training needs are identified and addressed on an ongoing basis
• Works with unit managers to determine compensation for assigned staff
• Serves as a leadership role model to strengthen the development of staff
• Provide compelling claim services
• Employs proper claim handling techniques to protect the integrity of Travelers brand
• Drives local claim strategy/execution through effective communication
• Identifies business drivers and trends from analyzing claim data
• Works with business leadership and claim product teams to understand, develop, and implement national strategies
• Provides guidance and direction to unit managers and claim professionals
• Evaluates claim behaviors and takes improvement actions as appropriate
• Responsible for product quality alignment with claim product strategy
• Seeks information on, supports, and communicates claim philosophies
• Ensures successful service and product delivery
• Drive the information advantage
• Successfully leverages data, management information, and technology to identify and make the most of opportunities to support business strategies and improve results
• Achieve optimal solutions
• Focuses on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness
• Helps the business understand drivers, trends, and product stress points
• Helps our business partners attract and retain business
• Works with business leadership to develop, implement, and adjust product line staffing/operating expense budget in support of claim strategies
• As a member of the local executive management team, provides input, insight, and assistance to other managers to ensure the success of the local office as a whole
• Independent hands-on involvement in appropriate claim files
• Partner for mutual success
• Develops and maintains effective relationships with colleagues, business partners, customers, agents, regulatory agencies, and others to achieve organizational goals and create better outcomes
• Acts as a field liaison with our claim partners in staff counsel, Travelers investigative services, risk control, and nurse programs
• Maintains productive and useful relationships with customers, business partners, and organizational peers based on meaningful and timely exchange of information
• Coordinates and supports marketing by participating in sales and account management process
• Represents the company, ensuring strong business relations, issues, and complaints resolution, and the acquisition and retention of profitable business
• Other duties as assigned

What You'll Need:

• Bachelor's degree preferred
• Skilled in coverage, liability, and damages analysis and has an understanding of the litigation process, relevant case and statutory law, and litigation management skills for line of business preferred
• Knowledge and understanding of marketing, underwriting, and account management processes preferred
• Results orientation
• Aligns resources to accomplish key objectives; assigns clear accountability for important objectives
• Leading employees: Delegates to employees effectively broadens employee opportunities, acts with fairness toward direct reports, and hires talented people for his/her team
• Forging synergy: Maintains smooth, effective working relationships; promotes effective teamwork
• Building collaborative relationships: Builds productive working relationships with co-workers and external parties
• Communicating effectively: Expresses ideas clearly and concisely; disseminates information about decisions, plans, and activities
• Openness to influence, flexibility: Takes ideas different from own seriously; shares responsibility and collaborates with others; accepts criticism well; doesn't assume a single best way

What's in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining, and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .