Customer Service Representative

4 weeks ago


Illinois, United States Crane Payment Innovations Full time

About the Role

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Crane Payment Innovations. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both internal and external customers, facilitating general sales support, and ensuring a world-class customer experience.

Key Responsibilities

  • Assist internal and external customers with ordering, reporting, and other sales-related tasks
  • Provide timely and effective solutions to customer inquiries and issues
  • Collaborate with cross-functional teams to resolve customer complaints and concerns
  • Meet or exceed customer satisfaction targets and key performance indicators

Requirements

  • High school diploma or equivalent required; some college preferred
  • Minimum 1 year of experience in a fast-paced customer service environment
  • Excellent communication and problem-solving skills
  • Ability to work independently with minimal supervision
  • Proficiency in Microsoft Office suite

What We Offer

  • Defined career growth plans with opportunities for advancement
  • Team-building activities and innovation initiatives
  • Generous paid time off and benefits package
  • Flexible spending accounts and community involvement opportunities

About Us

Crane Payment Innovations is a leading provider of payment solutions and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.



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