Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Crane Payment Innovations. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both internal and external customers, facilitating general sales support, and ensuring a world-class customer experience.
Key Responsibilities
- Assist internal and external customers with ordering, reporting, and other sales-related tasks
- Provide timely and effective solutions to customer inquiries and issues
- Collaborate with cross-functional teams to resolve customer complaints and concerns
- Meet or exceed customer satisfaction targets and key performance indicators
Requirements
- High school diploma or equivalent required; some college preferred
- Minimum 1 year of experience in a fast-paced customer service environment
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficiency in Microsoft Office suite
What We Offer
- Defined career growth plans with opportunities for advancement
- Team-building activities and innovation initiatives
- Generous paid time off and benefits package
- Flexible spending accounts and community involvement opportunities
About Us
Crane Payment Innovations is a leading provider of payment solutions and services. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.
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