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Orthodontic Treatment Coordinator

2 months ago

Alexandria, Virginia, United States Hire Life Recruiting and Consulting Full time
Job Title:

Orthodontic Treatment & Patient Care Coordinator

Company:

Alexandria Orthodontics

Location:

Alexandria, VA

Job Description:

Alexandria Orthodontics is seeking a highly skilled and detail-oriented Orthodontic Treatment & Patient Care Coordinator to join our team. In this dual role, you will play a vital part in ensuring a seamless patient experience, from initial consultations to treatment completion.

You will utilize your sales and communication expertise to guide patients through their orthodontic journey while maintaining a high level of care and organization.

Responsibilities:
  • Conduct initial consult phone calls to gather patient information and schedule appointments.
  • Prepare and send first evaluation letters to new patients.
  • Assist with follow-up calls and communications as needed.
  • Prepare necessary paperwork for upcoming patient appointments (post-consult, debond, interproximal reduction, etc.).
  • Handle dental insurance resubmissions, explaining available options to patients (plan assist, recall, appeal).
  • Communicate with orthodontic technicians regarding upcoming patients and treatments.
  • Document treatment card notes accurately and comprehensively.
  • Ensure patients understand their treatment plans by explaining details throughout the consultation process.
  • Understand and present financial options clearly to patients.
  • Educate patients on orthodontic benefits and necessary treatments.
  • Create referrals for interproximal reduction procedures.
  • Conduct care calls to follow up with patients and address any concerns.
  • Participate in treatment coordinator training to enhance skills and knowledge.
  • Finalize fee presentations and ensure patients are informed of costs.
  • Follow through on next steps and ensure a smooth transition for patients.
  • Communicate effectively with referring dentists and orthodontists.
  • Draft first evaluation letters and clearance letters.
  • Maintain thorough documentation of consults, treatment card notes, and other relevant information.
  • Coordinate necessary treatments with dentists and orthodontists.
  • Follow up on dental insurance denials and discuss financial options with patients.
  • Capture debond and interproximal reduction photos for marketing purposes.
Qualifications:
  • Minimum of one year of experience in the orthodontic field as a treatment coordinator and patient care coordinator.
  • Fluent in Spanish (required).
  • Excellent sales and communication skills.
  • Strong attention to detail and organizational abilities.
  • Ability to problem-solve and prioritize tasks effectively.
  • Proficiency with technology and orthodontic software.
  • Passionate about patient care and delivering positive outcomes.
  • Positive attitude and enthusiasm for working in a dynamic orthodontic practice.
Benefits:
  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for professional growth and advancement
  • Collaborative and supportive work environment
  • State-of-the-art technology and modern facilities
  • Chance to make a meaningful impact on patients' lives and smiles