Business Systems Analyst

4 weeks ago


Albuquerque, New Mexico, United States University of New Mexico Full time
Job Summary

The University of New Mexico is seeking a highly skilled Senior Business Analyst to join its IT Applications Development Operations Team. As a key member of the team, you will be responsible for leading the intake process and workload operation of our critical enterprise application portfolio.

Key Responsibilities
  • Conduct business and technical analysis to support the mapping of critical processes both internal and external.
  • Collaborate with campus partners to gather and document system and business requirements, including requirements traceability matrices.
  • Coordinate applications workload monitoring, collaborating with the IT Applications Team, Leadership, and Requestors to schedule work, resources, and schedules.
  • Support the governance process for projects, leading the intake workload management for the Development and Operations teams to ensure incoming requests are processed and routed to the appropriate team.
  • Document all work in the knowledge base, leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material.
Requirements
  • Successful completion of at least 60 college-level credit hours or equivalent experience.
  • At least 7 years of experience directly related to the duties and responsibilities specified.
  • Strong communication, team, customer relations, and organizational skills.
  • Experience working closely with customers to understand their needs and translating those needs into technical solutions.
  • Ability to analyze complex issues from a business and technical perspective.
Preferred Qualifications
  • ITIL Certification and/or Lean Six Sigma Certification.
  • Familiarity with Agile methodology.
What We Offer

The University of New Mexico offers a comprehensive package of benefits, including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs.



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