Gift Shop Manager

7 days ago


Glen Mills, Pennsylvania, United States Norman's Gift Shops, Inc. Full time

We are seeking a highly motivated Gift Shop Manager to join our team at Norman's Gift Shops, Inc. in Glen Mills, PA.

Overview

Norman's Gift Shops, Inc. is the premier employee-owned Hallmark Gold Crown retailer in the East, dedicated to helping people capture their emotions and share them with others. Our customers entrust us to provide comfort through challenging times, celebrate special occasions, and commemorate everyday moments.

Job Description

The Gift Shop Manager will play a key role in driving retail sales by genuinely connecting with customers, building relationships, and earning their business. This individual will be responsible for:

  • Infusing our Customer CARE program into the store culture to drive sales and customer satisfaction.
  • Believing that the customer always comes first and being the primary resource of knowledge on the sales floor.
  • Meeting store-specific Crown Rewards program enrollment goals on a consistent basis.
  • Assisting management in developing and training staff on new products and processes.
  • Providing supervision and managerial support in the absence of the store manager and assistant store manager.
  • Learning and utilizing outstanding selling skills to build sales and drive customer satisfaction.
  • Maintaining and restocking displays as directed by store management.
Requirements

To succeed in this role, the ideal candidate will possess:

  • A high school diploma or equivalent.
  • Prior retail experience with supervisory exposure.
  • Prior customer service experience.
  • Ability to work a flexible schedule, including events, holidays, evenings, and weekends.
  • Ability to continuously stand/walk; frequently push/pull; occasionally bend/stoop/crawl/reach above shoulders/kneel; climb a ladder, and carry up to 40 pounds.
Compensation

The estimated annual salary for this position is $45,000-$55,000, depending on experience. Benefits include a lucrative 30% off shopping discount on merchandise purchased in our stores, incentive contests throughout the year, and a flexible schedule.

Equal Opportunity Employer

Norman's Gift Shops, Inc. is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally protected status.



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