Call Center Nursing Specialist

2 days ago


New Haven, Connecticut, United States Yale-New Haven Health Full time
Responsibilities:

The Clinical Triage Nurse at Yale-New Haven Health is responsible for performing telephonic triage to a diverse patient population using best practice clinical protocols. This requires collaborating with healthcare clinicians and resources to secure timely response to patients. The nurse must use effective communication skills to assess individual needs and capabilities, guiding next steps and facilitating information exchange.

Key responsibilities include:
  1. Performing telephonic triage to a diverse patient population
  2. Collaborating with healthcare clinicians and resources
  3. Using effective communication skills to assess individual needs and capabilities


The ideal candidate will have 3 years of clinical experience in direct patient care, with triage or ICU/ED experience preferred. A Registered Nurse license in Connecticut is required, along with Basic Life Support (BLS) certification and Advanced Cardiopulmonary Life Support (ACLS).

The estimated salary for this position is $65,000 - $85,000 per year, depending on experience.

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