Call Center Team Lead
6 days ago
Prestige Staffing is seeking a Call Center Team Lead to manage a team of 12-15 work from home agents located throughout the United States. This is a full-time position based out of Cleveland, OH.
- Responsibilities include creating and updating reports using Excel and 3rd party reports, assisting with onboarding and training new hires, and providing coaching to agents to improve performance.
- The ideal candidate will have a background working in a call center with a sales mindset and strong coaching and development skills.
- They will also be responsible for ensuring all agents are achieving established performance metrics and taking corrective action as needed.
Requirements:
- 2+ years of experience in a call center environment
- Strong coaching and development skills
- Ability to create and update reports using Excel and 3rd party reports
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Professional development and growth opportunities
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