Call Center Team Lead

6 days ago


Cleveland, Ohio, United States Prestige Staffing Full time
Job Description

Prestige Staffing is seeking a Call Center Team Lead to manage a team of 12-15 work from home agents located throughout the United States. This is a full-time position based out of Cleveland, OH.

  • Responsibilities include creating and updating reports using Excel and 3rd party reports, assisting with onboarding and training new hires, and providing coaching to agents to improve performance.
  • The ideal candidate will have a background working in a call center with a sales mindset and strong coaching and development skills.
  • They will also be responsible for ensuring all agents are achieving established performance metrics and taking corrective action as needed.

Requirements:

  • 2+ years of experience in a call center environment
  • Strong coaching and development skills
  • Ability to create and update reports using Excel and 3rd party reports

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company
  • Professional development and growth opportunities

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