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Certified Optical Specialist

2 months ago

Spokane, Washington, United States Stanton Optical Full time

Reports to:
Brand (Store) Manager

Location:
Store Location


Are you dedicated to enhancing the vision of others? Do you aspire to play a role in simplifying the eye care journey for all? At Stanton Optical, our Licensed Opticians are responsible for delivering an exceptional customer experience by educating patients and guiding them through the dispensing process.

Our Licensed Opticians genuinely care about the needs of customers, possess the skills to address any issues that may arise, and are eager to assist in the sales process.

They achieve this while aligning patient requirements with our offerings and products.

About us:
Stanton Optical is recognized as one of the fastest growing, full-service retail optical centers in the nation. We are committed to providing top-notch customer service and quality eyewear at competitive prices to our patients and clients. As a prominent optical retailer, we feature some of the most sought-after optical brands in the country.

Our team members embody and uphold the Vision, Mission, and Values of our parent company, Now Optics.

These include:

Vision:
Transforming the eye care experience for everyone

Mission:
Simplifying eye care

Values:
iCARE

Integrity:

We view integrity as the cornerstone of trust with our customers, employees, and stakeholders through honest communication, consistency, and fulfilling our commitments.


Collaboration:

We believe collaboration is about harnessing the talents of a diverse group, fostering proactive communication, and being receptive to new ideas.


Accountability:

We define accountability as taking initiative, striving for excellence in all endeavors, accepting responsibility for our actions, and owning our results.


Respect:
We prioritize human relationships, being present, and connecting with transparency and empathy.

Empowerment:

We empower our team by making purpose-driven decisions that align with the company vision, appreciating others, and caring for those we serve.

Why consider a position with us?

We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe that quality eye care should be accessible and affordable for everyone. Stanton Optical consistently ranks among the leading optical retailers in the nation.
We provide a flexible and dynamic work environment that encourages innovation and creativity. We invite you to share your valuable ideas to enhance our business.

Eligible employees benefit from comprehensive offerings such as medical, dental, and prescription drug coverage, company-paid life and short-term disability insurance, and complimentary eyewear.

Additional benefits include identity theft protection, pet insurance, and more.
Paid time off that increases with tenure
Opportunities for professional development and advancement
Employee recognition initiatives
Employee Assistance Program (EAP)
Employees receive 2 pairs of free eyewear (no dollar limit) annually, along with Friends and Family discounts on our products.
We offer competitive variable compensation and commission on sales.
Collaborate with an exceptional team.

Responsibilities

Welcome all patients and customers upon entry, identifying their needs to ensure a seamless and memorable experience.
Provide informed recommendations on available products and services.
Achieve sales targets set by management while adhering to company and local policies and procedures.
Assist patients and customers in selecting products and services that align with their budget and eye care requirements.

Identify and resolve prescription-related issues to address customer complaints, de-escalate dissatisfied patients, and provide effective solutions.

Measure, fit, and adjust lenses and frames for clients based on written optical prescriptions or specifications, determining lens specifications, and performing minor repairs or adjustments to eyewear.

Maintain brand standards by executing basic housekeeping tasks as needed.
Other duties as assigned and required.

Qualifications

Proven experience in delivering exceptional customer service as a Licensed Optician.
Ability to multitask, prioritize, and adapt to changing business needs in a collaborative environment.
Effective communication skills with a diverse range of individuals.

Are you the ideal candidate?

Do you share our vision of transforming eye care for everyone and simplifying the process?
Do you possess a valid ABO and NCLE certification and/or license in the relevant State?
Is a high school diploma or equivalent a requirement for you?
Are you passionate about providing outstanding customer/patient care and eager to share that enthusiasm with others?
Do you have a strong interest in learning, embracing, and fostering innovation within your team?
Do you consistently uphold high work standards while encouraging others to adopt an entrepreneurial mindset within our company?
Are you flexible with your schedule? Work hours will be determined based on business needs.
Are you proficient in MS Word, Google Docs, etc.?

Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

All employment decisions at our company are based on business needs, job requirements, and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability, or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations, or ordinances.


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This email address is not for general employment inquiries or correspondence.

We will only respond to those requests that are related to the accessibility of the online application system due to a disability.