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Phone Customer Service Representative

2 months ago

Ormond Beach, Florida, United States Promotion Store Full time
Job Opportunity

We are seeking a highly motivated and experienced Inside Phone Customer Service Sales Representative to join our team at Promotion Store LLC. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.

Responsibilities:

  • Utilize QuickBooks and Salesforce or other contact management programs to manage customer interactions and sales opportunities.
  • Act as the first point of contact for new and existing customers to establish rapport and build confidence in our services.
  • Ask open-ended, probing questions to determine customer requirements and expectations.
  • Directly and accurately input information into software, as well as scheduling needs for drivers and trucks.
  • Make recommendations according to customers' needs on event marketing products and services.
  • Continually maintain a thorough understanding of all company products, services, pricing, and promotions to communicate the benefits and value of our services.
  • Prepare all related paperwork and documents on a daily basis.

About Us:

Promotion Store LLC is a leading provider of interactive technology and products for events. With over 20 years of experience, we offer a unique and creative edge to make your event unforgettable. Our customer-focused approach has earned us a reputation as one of the largest and most service-oriented interactive game rental organizations in the country.

Requirements:

  • Previous customer service/sales experience.
  • Ability to work in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Proficiency in QuickBooks and Salesforce or other contact management programs.

What We Offer:

We offer competitive pay rates and the potential to increase your earning power. Our paid training program will help you master the skills necessary to excel in this role. If you are looking for a new career opportunity with a dynamic and growing company, we encourage you to apply.