Senior Office Assistant for Service Call Center

6 days ago


Arlington, Virginia, United States The University of Texas at Arlington Full time
Job Summary

Provide exceptional support to the organization and coordination of work orders and service requests for the University of Texas at Arlington campus, with a focus on delivering outstanding customer service.

Key Responsibilities
  • Review, receive, and process incoming emergency, routine maintenance, and service requests from various sources, including phone, online, and email.
  • Follow up with contractors regarding daily requests for elevators and extermination services, and provide feedback to the Director or Assistant Director.
  • Assist shops with entering materials, labor, comments, and closing work orders.
  • Process accurate billings for weekly and monthly maintenance, bi-monthly vehicle fuel usage, monthly vehicle maintenance, and van rentals.
  • Utilize dispatch radio equipment to communicate with technicians and other staff members.
  • Schedule van rentals and maintain building roof access logs to ensure safety measures are in place.
Requirements
  • High school diploma with one year of office experience in customer service or equivalent.
  • Proficiency in MS Office applications, including Word, Excel, and PowerPoint.
  • Experience with TMA Systems (Maintenance Management Software) and UT System specific software (PeopleSoft accounting system).
  • Ability to distinguish between Housing and Academic buildings and identify services provided by different building trades.
  • Valid Texas Driver's License.
What We Offer

The University of Texas at Arlington is committed to providing a comprehensive benefits package to all employees, including health insurance, retirement plans, and paid time off. We are proud to offer a diverse and inclusive work environment that values innovation, entrepreneurship, and commercialization of discoveries.



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