Senior Office Assistant for Service Call Center
6 days ago
Provide exceptional support to the organization and coordination of work orders and service requests for the University of Texas at Arlington campus, with a focus on delivering outstanding customer service.
Key Responsibilities- Review, receive, and process incoming emergency, routine maintenance, and service requests from various sources, including phone, online, and email.
- Follow up with contractors regarding daily requests for elevators and extermination services, and provide feedback to the Director or Assistant Director.
- Assist shops with entering materials, labor, comments, and closing work orders.
- Process accurate billings for weekly and monthly maintenance, bi-monthly vehicle fuel usage, monthly vehicle maintenance, and van rentals.
- Utilize dispatch radio equipment to communicate with technicians and other staff members.
- Schedule van rentals and maintain building roof access logs to ensure safety measures are in place.
- High school diploma with one year of office experience in customer service or equivalent.
- Proficiency in MS Office applications, including Word, Excel, and PowerPoint.
- Experience with TMA Systems (Maintenance Management Software) and UT System specific software (PeopleSoft accounting system).
- Ability to distinguish between Housing and Academic buildings and identify services provided by different building trades.
- Valid Texas Driver's License.
The University of Texas at Arlington is committed to providing a comprehensive benefits package to all employees, including health insurance, retirement plans, and paid time off. We are proud to offer a diverse and inclusive work environment that values innovation, entrepreneurship, and commercialization of discoveries.
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Arlington, Virginia, United States The University of Texas at Arlington Full timeJob SummaryProvide exceptional support to the organization and coordination of work orders and requests for the campus, with a focus on delivering outstanding customer service.Key ResponsibilitiesReview, receive, enter, approve, and route incoming emergency, routine maintenance, and service requests for the campus submitted by telephone, online, or...
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