Veterinary Hospital Liaison

4 weeks ago


Ashland, Massachusetts, United States MSPCA Angell Full time

About the Role:

Angell Animal Medical Center is seeking an experienced Client Liaison to join our Communication Center team. This full-time, 40-hour per week position is a great opportunity for individuals who are passionate about customer service and animal welfare.

The Client Liaison plays a vital role in managing the flow of information between our veterinary staff and clients. This includes booking patient appointments, conveying detailed information regarding patient status, doctors' reports/updates, and instructions, and providing general information regarding routine, specialty, and emergency pet care.

We are looking for a motivated, compassionate, and organized individual with excellent communication skills to join our team. As a Client Liaison, you will have the opportunity to collaborate with all departments and interact with every facet of patient and client care.

Responsibilities:

  • Booking patient appointments
  • Conveying detailed information regarding patient status, doctors' reports/updates, and instructions
  • Providing general information regarding routine, specialty, and emergency pet care
  • Collaborating with all departments and interacting with every facet of patient and client care

Requirements:

  • Experience in call center, reception, scheduling, medical office support, secretarial, client communication, or other customer service work
  • Excellent communication skills
  • Motivated, compassionate, and organized individual

What We Offer:

Angell Animal Medical Center offers a competitive compensation package, including health, dental, and life insurance, a matched 403(b) retirement plan, tuition reimbursement, paid holidays, sick, and vacation time, generous employee discounts for pet health care and pet food, and free onsite parking.

About Us:

Angell Animal Medical Center, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. We serve the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center.



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