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Customer Service Representative

2 months ago


Silver Spring, Maryland, United States Story Cannabis Co. Full time
Position Overview

As a Retail Associate at Story Cannabis Co., you will play a vital role in creating a welcoming atmosphere for our customers. Your responsibilities will include:

  • Customer Engagement: Warmly welcome customers upon their arrival, ensuring a positive shopping experience.
  • Data Management: Efficiently input customer details into our database and utilize METRC for purchase eligibility verification.
  • Sales Execution: Adhere to company Standard Operating Procedures (SOP) for all transactions.
  • Exceptional Service: Strive to exceed customer expectations by providing outstanding service.
  • Transaction Handling: Accurately process cash and debit transactions while maintaining a balanced cash drawer.
  • Diversity Collaboration: Work effectively with a variety of personalities among both colleagues and customers.
  • Mathematical Proficiency: Utilize strong math skills for accurate transaction processing.
  • Organizational Skills: Maintain a high level of organization and efficiency in managing time and resources.
  • Technical Navigation: Quickly navigate Windows and multiple applications, employing shortcut keys and proficient typing skills.
  • Store Maintenance: Ensure the retail space is clean, stocked, and organized.
  • Inventory Management: Conduct regular inventory counts of all products in the store.
  • Team Collaboration: Contribute to a cohesive team environment.
  • Project Participation: Engage in special projects and assignments as directed by management.
  • Additional Responsibilities: Perform other duties as assigned.
Qualifications
  • Knowledge: Familiarity with cannabis products is highly preferred.
  • Age Requirement: Must be at least 21 years old.
  • Legal Eligibility: Must be authorized to work in the United States, with all necessary documentation.
  • Background Check: Consent to a criminal background check is required.
  • ID Requirement: A valid State-Issued ID or U.S. Passport is necessary.
  • Physical Capability: Ability to lift 50+ pounds occasionally.
  • Endurance: Must be able to sit or stand for extended periods.
  • Transportation: Reliable transportation is essential.
  • Availability: No scheduling restrictions are permitted.
  • Contingency: Employment offers are subject to successful completion of all pre-employment background checks.
Education
  • Minimum Requirement: High School Diploma or G.E.D equivalent is required.