Production Support Engineer
1 month ago
We are seeking an experienced Production Support Engineer to join our dynamic team at Galaxy USA. As a key member of our support team, you will play a crucial role in ensuring the smooth operation of our cryptocurrency-related business lines and functions.
Key Responsibilities- Provide production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
- Monitor system health and performance, identify and resolve issues promptly to ensure uninterrupted operations.
- Debug and troubleshoot complex applications written in Java and Python.
- Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
- Coordinate with global counterparts to ensure seamless follow-the-sun support.
- Document and maintain support procedures, runbooks, and knowledge base articles.
- Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- At least 3 years of experience in production support or related roles, preferably in the financial services industry.
- Strong technical skills in SQL and either Java or Python.
- Experience debugging and troubleshooting complex applications and systems.
- Detail-oriented mindset with a focus on accuracy and quality.
- Excellent verbal and written communication skills.
- Ability to build and maintain strong client relationships and provide outstanding customer service.
- Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.
- Competitive base salary and discretionary bonus.
- Flexible Time Off (i.e. unlimited paid vacation days).
- Company paid Holidays (11).
- Company paid sick leave.
- Company-paid health and protective benefits for employees, partners, and other dependents.
- 3% 401(k) company contribution.
- Generous paid Parental Leave.
- Free virtual coaching and counseling sessions through Ginger.
- Opportunities to learn about the Crypto industry.
- Free daily snacks in-office.
- Smart, entrepreneurial, and fun colleagues.
- Employee Resource Groups.
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