Night Auditor

1 week ago


Richmond, Virginia, United States Delta Hotels by Marriott Richmond Downtown Full time
Hotel Night Auditor Job Description

We are seeking a detail-oriented and customer-focused Night Auditor to join our team at Delta Hotels by Marriott Richmond Downtown. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our front desk and providing exceptional service to our guests.

Responsibilities:
  • Guest Services: Respond promptly to guest inquiries and complaints, and offer alternative solutions when necessary.
  • Front Desk Operations: Maintain the front desk area, including handling cash and credit card transactions, and verifying guest information.
  • Accident Reporting: Document any guest accidents and complete the accident report form.
  • Maintenance Log: Complete the maintenance log whenever a complaint is reported.
Qualifications:
  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in hospitality or customer service preferred.
  • Skills: Attention to detail, organizational skills, and ability to work in a fast-paced environment.

We offer a competitive salary and benefits package, including health insurance, paid time off, and a 401K plan. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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