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Sales Support Associate

2 months ago

Sacramento, California, United States Ferguson Full time
{"title": "Sales Support Representative", "description": "Job Summary

Ferguson is a leading value-added distributor across various end markets, delivering local expertise and value-added solutions to customers. We are seeking a Sales Support Representative to join our team.

Responsibilities
  • Work with Sales associates to support customer needs by determining the best products and solutions.
  • Ensure timely quotations and accurate sales orders to deliver personalized customer service.
  • Coordinate deliveries on behalf of customers.
  • Answer sales calls for general information, addressing and resolving customer concerns or questions.
  • Effectively use customer relationship management (CRM) system and phone system.
Qualifications
  • 0-3 years of sales and/or customer service experience preferred.
  • Strong sales skills, including the ability to upsell.
  • Proven track record of responding quickly to customer needs and making timely decisions.
  • Ability to react well in a fast-paced environment and follow through on commitments.
  • Highly motivated and customer service oriented mentality with ability to build relationships.
  • General digital literacy including Microsoft Office.
  • Ability to quickly learn product knowledge and processes.
About Ferguson

Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families. We offer a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave, employee assistance programs, associate discounts, community involvement opportunities, and more.

", "lang_code": "en"}