Estimator - Collision Repair Specialist

3 hours ago

Temple, Texas, United States The Boyd Group Full time
Job Title: Estimator - Collision Repair Specialist

Gerber Collision & Glass is seeking a skilled Estimator - Collision Repair Specialist to join our team. As an Estimator, you will be responsible for providing exceptional customer service while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process.

Key Responsibilities:
  • Ensure every customer interaction is documented, updated efficiently, and accurately with pertinent details
  • Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
  • Ensure compliance with all insurance client requirements, processes, and metrics
  • Communicate all customer requests and needs to appropriate team members
  • Provide positive energy when greeting customers in person and on the phone
  • Understand all required Insurance programs and procedures
  • Participate in daily production walks with the Management Team, as required
  • Support all team members when required
  • Participate in monthly Health & Safety and staff meetings (if required)
  • Attend training, information sessions, and workshops recommended by Store Manager
  • Maintain the store's KPIs by maximizing role performance
  • Uphold the company's Core Values: Honesty, Integrity, and Respect
Requirements:
  • Knowledge of Repairs and OE Guidelines
  • High School Diploma or equivalent
  • Awareness of where to look for answers
  • Basic Computer Skills
  • Compliance for DRP's
  • Minimum of 1-year experience
  • Must be willing to complete I-CAR Training
  • Valid Driver's License
Benefits:
  • Annual Paid Time Off (PTO) plans
  • 2 weeks of Paid Parental Leave for Full-time Employees who work a minimum of 30 hours per week
  • 6 paid holidays annually
  • Medical, Prescription Drug, Dental, and Vision Insurance effective Day 1
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability and Life Insurance
  • Additional Voluntary Life Insurance
  • Continuing Education Opportunities
  • Free Prescription or Non-Prescription Safety Glasses annually
  • Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

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