Optical Expert

1 week ago

Mission Viejo, California, United States EssilorLuxottica Full time
About the Role

We are seeking a highly skilled Licensed Optician to join our team at LensCrafters Macy's in Mission Viejo, CA. As a key member of our optical team, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and eye care.

Key Responsibilities
  • Welcome and engage with customers, setting clear expectations and providing personalized service.
  • Custom fit glasses and precisely place prescriptions in lenses, ensuring accurate and precise results.
  • Act as a leader in optical acumen, providing guidance and support to colleagues as needed.
  • Take and record measurements, accurately adjust and fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs.
  • Assist team members with complex product needs and prescriptions, providing expert advice and support.
  • Accurately and thoroughly use technology, despite time pressure and customer volume, demonstrating exceptional product knowledge and use of appropriate tools.
  • Proactively explore root causes of issues, think forward, and ensure customers are satisfied and expectations are exceeded, driving solutions.
  • Ability to multitask, prioritize, and manage time with competing priorities, striving for exceptional results on Brand KPIs and competencies.
  • Take pride in store appearance, helping to keep the store clean, attractive, and organized.
  • Inform management of safety opportunities, demonstrating safe work practices.
  • Resourceful, self-motivated, with a desire for continual learning, improvement, and results, adhering to company policies and procedures.
Requirements
  • High School graduate or equivalent.
  • State Licensure.
  • Optical dispensing experience.
  • Strong customer service skills: communicator, listener, and team builder.
  • Knowledge of current store merchandise.
  • Strong basic math skills.
  • Awareness of current fashion trends.
  • Selling skills - ability to use and carry an iPad/tablet.
  • Familiarity with POS, computers, and calculators.
  • Embrace new technology and change.
Preferred Qualifications
  • Previous customer service and retail experience.

EssilorLuxottica is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and employee discounts. We are committed to providing a safe and inclusive work environment for all employees.

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