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Optical Expert
2 months ago
We are seeking a highly skilled Licensed Optician to join our team at LensCrafters Macy's in Mission Viejo, CA. As a key member of our optical team, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and eye care.
Key Responsibilities- Welcome and engage with customers, setting clear expectations and providing personalized service.
- Custom fit glasses and precisely place prescriptions in lenses, ensuring accurate and precise results.
- Act as a leader in optical acumen, providing guidance and support to colleagues as needed.
- Take and record measurements, accurately adjust and fit eyewear with attention to detail, ensuring finished eyewear meets standards and customer needs.
- Assist team members with complex product needs and prescriptions, providing expert advice and support.
- Accurately and thoroughly use technology, despite time pressure and customer volume, demonstrating exceptional product knowledge and use of appropriate tools.
- Proactively explore root causes of issues, think forward, and ensure customers are satisfied and expectations are exceeded, driving solutions.
- Ability to multitask, prioritize, and manage time with competing priorities, striving for exceptional results on Brand KPIs and competencies.
- Take pride in store appearance, helping to keep the store clean, attractive, and organized.
- Inform management of safety opportunities, demonstrating safe work practices.
- Resourceful, self-motivated, with a desire for continual learning, improvement, and results, adhering to company policies and procedures.
- High School graduate or equivalent.
- State Licensure.
- Optical dispensing experience.
- Strong customer service skills: communicator, listener, and team builder.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills - ability to use and carry an iPad/tablet.
- Familiarity with POS, computers, and calculators.
- Embrace new technology and change.
- Previous customer service and retail experience.
EssilorLuxottica is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and employee discounts. We are committed to providing a safe and inclusive work environment for all employees. If you require reasonable accommodations during the application and hiring process, please contact our SpeakUp Hotline at [phone number] or email [email address].
