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Customer Care Manager

2 months ago

Milwaukee, Wisconsin, United States Compass Group, North America Full time

Company Overview

Compass Group, North America is a leader in providing specialized, high-quality support services tailored exclusively for the healthcare sector. With a presence in numerous top-tier hospitals across the country, we pride ourselves on our commitment to excellence and innovation in service delivery.

Position Summary

As a Patient Experience Manager, you will play a crucial role in enhancing patient satisfaction and ensuring a positive healthcare experience. Your efforts will be recognized as you collaborate with various stakeholders to create a safe and engaging environment for all patients.

Key Responsibilities:

  • Engage with patients, caregivers, and leadership to assess and improve the performance of the environmental services department.
  • Conduct and analyze client and customer surveys, responding promptly and effectively to feedback.
  • Develop tailored patient satisfaction action plans to meet the unique needs of each account.
  • Support the achievement of client objectives to ensure account retention and satisfaction.
  • Contribute to hospital committees focused on patient satisfaction and quality improvement.
  • Ensure compliance with all relevant regulatory agencies and oversee patient satisfaction initiatives.
  • Participate in monthly meetings with fellow Patient Experience Managers to share updates and best practices.
  • Engage in ongoing learning sessions to stay informed about industry trends and developments.
  • Recognize and celebrate employee achievements in implementing successful programs.

Qualifications:

  • High school diploma or GED; a four-year degree is preferred.
  • Experience in hospitality or healthcare is advantageous.
  • A minimum of three years in customer service operations is required.
  • Strong coaching and training abilities are essential.
  • Excellent analytical, verbal, and written communication skills are necessary.
  • Proficiency in Microsoft Office Suite is required.

Benefits:

  • Comprehensive medical, dental, and vision insurance.
  • Life and disability insurance options.
  • Retirement savings plan.
  • Flexible time off and holiday leave.
  • Employee assistance programs and wellness initiatives.
  • Discounts and benefits for employees.

Compass Group is an equal opportunity employer, committed to diversity and inclusion in the workplace.