Housekeeping Operations Manager

2 weeks ago


Las Vegas, Nevada, United States Boyd Gaming Full time
Company Overview

Boyd Gaming Corporation is a leading entity in the gaming industry across the United States, recognized for its commitment to excellence in casino entertainment. Our continuous evolution and strategic planning enable us to maintain a prominent position in the market, ensuring value for our shareholders, team members, and the communities we serve.

Position Overview

The Housekeeping Operations Manager is accountable for overseeing the daily functions of the hotel’s housekeeping and custodial services. This role is crucial in upholding the cleanliness and presentation of all guest rooms and public spaces, adhering to the established standards of the organization. Key responsibilities include:
  • Managing all aspects of personnel, including interviewing, hiring, training, scheduling, coaching, and performance evaluations.
  • Monitoring daily operations to guarantee that all facilities are maintained in accordance with company standards.
  • Overseeing staff, equipment, and inventory levels to align with business objectives and budgetary constraints.
  • Preparing and reviewing operational reports, making necessary adjustments to enhance efficiency.
  • Addressing and resolving issues and requests from guests and employees.
  • Establishing departmental guidelines, policies, and training initiatives.
  • Performing additional tasks as assigned by management.
Qualifications
  • Minimum age of 21 years.
  • High school diploma or equivalent is required.
  • A decade of experience in hotel housekeeping and environmental services is mandatory.
  • Proficiency in modern cleaning methodologies, chemical usage, and safety protocols is essential.
  • Computer literacy is required, with proficiency in the company's Learning Management System and Microsoft Office Suite, including Word and Excel.
  • Strong organizational, communication, and customer service skills are necessary.
  • Ability to obtain and maintain any required certifications or licenses as per local regulations.
Additional Information

All information will be treated confidentially in accordance with EEO guidelines.

Boyd Gaming is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

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