Customer Service Ambassador

3 weeks ago


Marquand, Missouri, United States Million Air Full time
Customer Service Representative

Million Air is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our operations team, you will provide exceptional service to our customers, ensuring a seamless and memorable experience.

Responsibilities:
  1. Provide warm and professional greetings to customers
  2. Offer concierge services, including making reservations and providing personalized assistance
  3. Process invoices and maintain accurate records of customer preferences
  4. Proactively prepare for incoming aircraft and ensure a smooth operational flow
  5. Communicate effectively with customers and team members to resolve any issues or concerns
  6. Partner with the line service team to exceed customer expectations
  7. Maintain a clean and organized workspace, including the front desk, lobby, and FBO amenities
Requirements:
  1. Excellent customer service skills and a natural ability to connect with people
  2. Strong communication and interpersonal skills
  3. Proficiency in Microsoft Office and point-of-sale systems
  4. Basic mathematical knowledge and attention to detail
  5. Ability to work in a fast-paced environment and multitask effectively
  6. Valid driver's license and a clean driving record
  7. Bilingualism is a plus
Work Environment:

This role operates in a professional environment, with exposure to various weather conditions and direct contact with moving and non-moving aircraft.

Physical Demands:
  1. Lifting up to 25 pounds
  2. Standing and walking throughout the facility to interact with customers
  3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of Work:

This is a non-exempt position, requiring shift work, including evenings, weekends, and scheduled company holidays.

Travel:

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications:
  1. Customer service experience in the service industry
  2. High School Diploma or equivalent
  3. Entry-level position
  4. Ability to work evenings, weekends, and holidays
  5. Acceptable driving record
  6. Ability to pass a background check
  7. Zero-tolerance drug-free employer, including pre-employment and random screening


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