Service Advisor

11 hours ago


Wilsonville, Oregon, United States Swickard Auto Group Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Swickard Auto Group. As a Service Advisor, you will play a critical role in ensuring a smooth and positive experience for our customers throughout the vehicle service process.

Key Responsibilities
  • Customer Service and Communication: Greet customers upon arrival, establish rapport, and understand their service needs and concerns.
  • Service Process Management: Schedule service appointments, write detailed service orders, and liaise with technicians to ensure timely completion within quoted timeframes.
  • Technical Knowledge and Parts Management: Possess a strong understanding of automotive systems and common repairs, stay updated on new technologies and service procedures, and research parts availability and pricing.
Requirements
  • Strong Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
  • Customer Service Focus: Customer service focuses on building trust and rapport, with the ability to actively listen, identify customer needs, and address concerns effectively.
  • Organizational Skills: Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Technical Knowledge: Possess a strong understanding of automotive terminology and mechanical principles.
Benefits
  • Competitive Salary: $40,000 - $150,000 per year commission-based.
  • Opportunities for Growth: Career path opportunities and ongoing training and support.
  • Equal Opportunity Employer: We are an Equal Opportunity Employer and value diversity and inclusion at our company.


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