Mortgage Customer Care Agent

5 days ago


Plano, Texas, United States PennyMac Full time

Pennymac is seeking highly skilled professionals to join its Customer Service team as Mortgage Customer Care Agents.

In this role, you will work in an inbound high volume call center environment, providing exceptional support to customers through polite and informative phone interactions.

  • Key Responsibilities:
  • Respond to customer inquiries and resolve requests promptly and politely.
  • Proactively identify opportunities to cross-sell Pennymac products to existing qualified customers.

Why You Should Join:

Pennymac has helped over 4 million lifetime homeowners achieve their aspirations of homeownership. Our vision is to be the most trusted partner for home. We foster an equitable and inclusive environment where all employees and customers feel valued, respected, and supported.

Benefits That Bring It Home:

  • Comprehensive Medical, Dental, and Vision
  • Paid Time Off Programs, including vacation, holidays, illness, and parental leave
  • Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
  • Retirement benefits, life insurance, 401k match, and tuition reimbursement
  • Philanthropy Programs, including matching gifts, volunteer grants, charitable grants, and corporate sponsorships


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