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Senior Mortgage Operations Director
1 month ago
At loanDepot, we are revolutionizing the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home.
About the RoleWe are seeking an experienced Senior Mortgage Operations Director to join our team. This is a critical role in driving business growth and operational efficiency across our mortgage operations.
Job SummaryThe Senior Mortgage Operations Director will be responsible for managing the Default Management department, including implementing new processes, improving existing procedures, tracking changes from investors, insurers, regulatory and legislative bodies, and directing the daily administration of loans in Foreclosure, Bankruptcy, Evictions, Claims, and Real-Estate Owned (REO).
Key Responsibilities- Oversee Default Operations, which includes Foreclosure, Bankruptcy, Evictions, Claims, and REO, providing staff with training and guidance to strengthen performance by expanding their knowledge of respective job functions and maintaining a system of review to ensure accuracy.
- Administer changes in investor, insurer, legislative, and regulatory bodies and implement effective change management to ensure compliance.
- Develop internal communication channels to ensure change management processes are developed and adhered to.
- Participate in the development and/or implementation of technology for use in areas of responsibility to manage and create efficiencies to reduce and control costs.
- Maintain communication with all business units, most notably: Loss Mitigation, Default Services, General Counsel, attorneys, and vendors.
- Provide timely recognition and review of items that must be escalated to Senior Management; research and resolves global and loan-level issues.
- Monitor monthly, weekly, and daily exception reports to ensure accuracy of production.
- Supervise Outsourcer(s) and Default Staff on issues relating to areas of responsibility, servicing system, processes, and procedures, and maintaining accurate records and reports.
- Research and respond to investor and regulatory audit requests.
- Strive to achieve the highest net recovery possible for liquidated loans by minimizing the expense of management, ensuring effective timeline management, and disposition of Assets.
- Manage performance metrics of assigned portfolio and exception reporting.
- Provide opportunities for learning and growth to staff and ensure adequate and proper staffing.
- A High School Degree or equivalent required; Business Management Degree or similar preferred.
- Minimum of five (5) years' experience in the Mortgage Servicing industry.
- Minimum of five (5) years' experience in administration and servicing loans in Foreclosure, Bankruptcy, and Real-Estate owned.
- Minimum of five (5) years' experience and proficiency in Black Knight Financial Services (MSP/BKFS) servicing system.
- Minimum of five (5) + years of management experience preferred.
- Experience working within Federal and State regulations related to Mortgage Servicing.
- Experience working within investor and insurer guidelines related to FNMA, FHLMC, GNMA, VA, FHA, and USDA.
We offer an aggressive compensation package based on experience and skill set. You will have the opportunity to work with other passionate, purposeful, and customer-centric people in an inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. We also offer extensive internal growth and professional development opportunities, including tuition reimbursement, a comprehensive benefits package, including Medical/Dental/Vision, a wellness program to support both mental and physical health, and generous paid time off for both exempt and non-exempt positions.
