Field Service Engineer

7 days ago

Northlake, Illinois, United States SIG Combibloc Full time
Job Title: Field Service Engineer

We are seeking a highly skilled Field Service Engineer to join our team at SIG Combibloc. As a Field Service Engineer, you will be responsible for planning, coordinating, and executing preventive and corrective maintenance to ensure the effective operation of our line equipment.

Key Responsibilities:
  • Implement and manage hands-on daily activities of maintenance, troubleshooting, and repair.
  • Provide superior reports to the back office.
  • Plan, coordinate, and execute planned preventive major maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment.
  • Provide production support post-maintenance to bring the line to pre-maintenance efficiencies or highest while maintaining a high level of customer satisfaction.
  • Analyze, troubleshoot, and resolve both mechanical and automation malfunctions and breakdowns.
  • Conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalate with a proper problem description and documentation when root cause is not identified.
  • Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis.
  • Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.
  • Analyze, identify, and take action on system performance issues, implementing correct and approved operational improvements.
Requirements:
  • Engineering Associate's degree, preferably electrical or mechanical.
  • Experience: 4-8 years in technical/equipment/machinery experience in an equipment manufacturing service-based industry. Involving all levels of complexity including trouble shooting on the above equipment.
  • Customer site and packaging line knowledge, Carton and packaging technology, Aseptic a plus.
About SIG:

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way.

We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world.

Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better.

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