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Field Service Technician

2 months ago

Northlake, Illinois, United States Sterling Engineering Inc. Full time
Job Title: Field Service Engineer

We are seeking a highly skilled Field Service Engineer to join our team at Sterling Engineering Inc. in a direct hire position. The successful candidate will be responsible for conducting hands-on maintenance, troubleshooting, and repair activities, as well as planning, coordinating, and executing preventive maintenance activities.

Key Responsibilities:
  • Conduct hands-on maintenance, troubleshooting, and repair activities to ensure effective equipment operation and agreed procedures.
  • Plan, coordinate, and execute preventive maintenance activities to minimize downtime and optimize equipment performance.
  • Analyze, troubleshoot, and resolve mechanical and automation issues to ensure smooth production operations.
  • Provide post-maintenance support to restore pre-maintenance efficiencies and ensure equipment is operating at optimal levels.
  • Conduct root cause analysis and escalate if necessary to ensure timely resolution of issues.
  • Handle claims and provide technical support and guidance to ensure customer satisfaction.
Requirements:
  • Engineering Associate's degree, preferably in electrical or mechanical engineering.
  • 3-5 years of technical experience in equipment manufacturing or service-based industries.
  • Familiarity with customer sites, packaging lines, carton and packaging technology, and aseptic processes.
  • Experience with troubleshooting and maintaining equipment of varying complexity.
  • Fluency in English (speaking and writing), with bilingual proficiency in Spanish and/or German preferred.
  • Willingness to travel at least 80% of the time, including foreign travel. Must reside near a major airport.

We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.