Automotive Customer Service Representative

4 weeks ago


Reno, Nevada, United States Dorman Products Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Customer Service Representative to join our team at Dorman Products. As a key member of our Powertrain Industries location, you will be responsible for delivering exceptional customer service and support to our valued customers.

Key Responsibilities
  • Fulfill customer orders with 100% accuracy and communicate any changes or updates in a timely manner.
  • Proactively track customer orders to ensure on-time shipping and resolve any issues that may arise.
  • Handle customer inquiries and provide technical support via phone, email, or other communication channels.
  • Work closely with material and production groups to alert customers of potential backorders and provide solutions.
  • Maintain accurate work instructions and customer requirements, and adapt to changes as needed.
  • Other duties as assigned by management.
Requirements
  • High School Diploma or equivalent.
  • General automotive parts experience.
  • Excellent organizational and communication skills.
  • Ability to handle complaints and conflicts in a professional manner.
  • Customer service experience in an automotive or manufacturing environment is a plus.
  • Proficiency in Microsoft Office and familiarity with Google Docs.
  • ERP/MRP experience in a manufacturing environment is a plus.
Work Environment

This role is based in Reno, with the nearest secondary market being Tahoe. We offer a dynamic and supportive work environment, with opportunities for growth and development.



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