Customer Service Representative
2 days ago
About 1A Auto
We are a high-growth e-commerce company that prides ourselves on employing the best talent. Our team members bring unique skill sets to the table, and collectively, we have a track record of accomplishing challenging goals. We are an online aftermarket auto parts retailer headquartered northwest of Boston.
We are passionate about empowering people to do their own auto repairs. Our company's mission is to make your car projects go smoothly and to become your trusted source for auto parts. We treat our customers like family and provide great value, exceptional customer service, and education to make customers confident in their decision to do their own repairs.
Job Summary
The Phone Customer Service Representative will have direct interaction with customers by phone and are responsible for recommending products, resolving inquiries, and processing orders while maintaining a high standard of service and professionalism.
Key Responsibilities
- Responding to customer calls in a high call volume environment
- Working with customers to resolve issues
- Website order processing
- Screening for fraud
- Handling returns
- Ensuring accuracy in the processing of customer orders
- Communicating and providing input on customer issues to the Quality department
- Documenting customer issues in an internal system to ensure accurate tracking of improvement efforts
- Accountable for performing to department performance metrics
Requirements
- High school diploma or general education degree (GED) and two to three years related customer service experience in a high-volume environment /or equivalent combination of education and experience.
- Familiarity with Web Order Fraud Screening
- Experienced with Order Management
- Detail oriented
- Self-directed and self-motivated
- Able to work in a quick-paced environment
- Strong verbal and written communication skills. Ability to respond to common inquiries or complaints from customers. Additionally, have the ability to communicate clearly and concisely with all levels of 1A Auto staff.
- Must have problem-solving abilities
- Excellent computer skills (i.e. MS Office, and Web including eBay shopping).
- Knowledge of automotive parts and repair processes a plus
- Team Player
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