Customer Service Ambassador

1 month ago


Denton, Texas, United States Glass Doctor Full time

At Glass Doctor, we're passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be the face of our company, interacting with customers daily to provide support, solutions, and guidance. You'll be part of a dynamic team that thrives on creativity, innovation, and a spirit of competition.

Key Responsibilities:

  • Deliver outstanding service: Assist customers via phone, email, and live chat with a smile, ensuring a smooth and helpful experience.
  • Solve problems creatively: Approach challenges with a can-do attitude and find innovative solutions for customer inquiries.
  • Collaborate and contribute: Work closely with teammates across departments to resolve issues and improve processes.
  • Bring energy & enthusiasm: Maintain a positive, fun attitude and contribute to a competitive yet collaborative environment.
  • Upsell and cross-sell: Be proactive in identifying opportunities to introduce customers to additional products or services that meet their needs.
  • Provide feedback: Continuously share insights with the team to improve products, services, and customer interactions.
  • Champion company values: Embody our commitment to excellence, growth, and having fun while doing great work.

What We Offer:

  • Two weeks Paid Time Off. Earn additional PTO on each anniversary date.
  • 8 paid holidays for a total of 18 paid days off
  • Great income potential
  • We believe in work hard, play hard. We have team dedicated to putting on Fun In The Process Events such Happy Hours, Annual Rangers Game with Tailgating, Anniversary Casino Night, Christmas Party and more
  • Opportunities to attend Leadership Meetings and enhance personal growth


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