Relationship Building Specialist
7 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.
Key Responsibilities
- Establish and maintain positive relationships with customers, providing exceptional service and support.
- Act as a liaison between customers and our agency departments, ensuring seamless communication and resolution of customer inquiries.
- Proactively market relevant products and services to customers, identifying opportunities to improve their lives and grow our agency.
- Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Requirements
- Experience in sales, preferably in outside sales or inside sales representative, retail sales associate, or telemarketing.
- Experience managing client relationships is preferred.
- Interest in marketing products and services based on customer needs.
- Excellent communication skills - written, verbal, and listening.
- Dedicated to customer service.
- Able to anticipate customer needs.
- Able to effectively relate to a customer.
- Ability to obtain Property and Casualty license.
Benefits
- Paid time off (holidays and personal/sick days).
- Salary plus commission/bonus.
- Health benefits.
- Growth potential/opportunities for advancement within our agency.
- Compensation $61,000.00 per year.
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