Restaurant Operations Manager

3 weeks ago

Canton, Ohio, United States Southern Multifoods, Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Assistant Manager to join our team at Southern Multifoods, Inc. as a Restaurant Assistant Manager. As a key member of our management team, you will be responsible for assisting with the management of all operations within the restaurant, ensuring efficiency and quality of all operations, and providing excellent customer service.

Key Responsibilities
  1. Assist with the management of all operations within the restaurant, including customer satisfaction, quality, service, and cleanliness.
  2. Assist in the hiring, training, and review of employee performance, ensuring that all team members are equipped to provide excellent customer service.
  3. Perform accounting responsibilities and prepare reports for submission to the home office, ensuring accurate and timely financial information.
  4. Administer the ACT program, ensuring that all employees are trained and certified to provide excellent customer service.
  5. Prepare and serve customer orders according to specifications and with the highest possible quality, ensuring that all customers receive excellent service.
  6. Work as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness.
  7. Prioritize work load, always serving customers first, then maintaining dining room, then maintaining work area.
  8. Operate all kitchen equipment, ensuring that all equipment is in good working order and that all employees are trained to use it safely and efficiently.
  9. Report any needed equipment and/or facilities repair to the Maintenance Department, ensuring that all equipment and facilities are in good working order.
Requirements
  1. High school diploma or equivalent preferred.
  2. Must be clean, neat, and well-groomed at all times.
  3. Must have good interpersonal communication skills to work with customers and employees.
  4. Must have basic understanding of fast food operations, production procedures, and deployment procedures.
  5. Must have ability to master cash control and understand and ensure adherence to Quality, Service, Cleanliness, and Hospitality guidelines.
  6. Must understand basic principles of sales forecasting and scheduling, cost control, inventory, profit and loss statements, and personnel administration.
  7. Must be able to follow verbal and written instructions.
  8. Must have good hearing to work with customers and fellow employees and to work the drive-through when necessary.
  9. Must have good vision to observe store dynamics and to operate kitchen equipment safely.
  10. Must be honest and have good integrity.
  11. Must be assertive and aggressive, but well-mannered.
  12. Must be able to pay attention to detail, cope with pressure, and remain calm when challenging situations arise.
  13. Must be able to work as a team member and to perform job duties with a minimum of disruption to customers or fellow employees.
  14. Must be able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
  15. Must have good manual dexterity to be able to work rapidly and accurately during rush periods.

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