Technical Support Specialist

3 weeks ago

Denver, Colorado, United States Dexian - DISYS Full time
End User Support Role

We are seeking a skilled End User Support professional to join our team at Dexian - DISYS. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients and internal stakeholders.

Key Responsibilities:

  • Provide technical support for desktop and remote users, including troubleshooting and resolving issues related to 365/Windows 10 and 11.
  • Work closely with our ticketing system (ServiceNow) to ensure timely and effective issue resolution.
  • Develop and maintain strong networking skills, including the ability to communicate technical information effectively.
  • Collaborate with high-level stakeholders, including Sr. VPs and top producers, to provide exceptional customer service and support.
  • Contribute to a positive and productive team environment, with a focus on delivering high-quality results and exceeding client expectations.

Requirements:

  • Minimum 2 years of experience in end user support or a related field.
  • Strong technical skills, including knowledge of 365/Windows 10 and 11, networking, and ticketing systems.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Polished and professional demeanor, with a strong focus on customer service and support.

About Dexian - DISYS:

Dexian - DISYS is a leading provider of staffing, IT, and workforce solutions, with over 12,000 employees and 70 locations worldwide. As a company, we are committed to connecting talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

We are an Equal Opportunity Employer, dedicated to recruiting and hiring qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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