Community Engagement Director

5 days ago

Pittsburgh, Pennsylvania, United States Dynamic Workforce Solutions Full time
Job Description

Job Title: Community Engagement Director

Reports to: Project Director

Position Classification: Non-Exempt

Hourly: $16.00-$18.00


Overview: The Community Engagement Team (CET) Director plays a critical role in the execution of the DWFS Infinity Service Delivery model, impacting job seekers and businesses throughout the Workforce Deep East Texas communities. Key strengths for applicants should demonstrate effective communication (written and verbal); tactical management supervision, creation, and execution of work plans that drive the implementation of a new service delivery model. This model must work in tandem with a highly valued operational agency, representing business demands throughout the region. DWFS will provide a world-class pipeline of prepared and employment-ready individuals (supply) who will be placed in a Business-driven system by the partner agency (demand).

Primary Objectives of Position:

  • Oversee a group of teams that drive individuals to obtain services through Workforce Solutions Deep East Texas (WSDET) broad range of services and be accountable for identifying and enrolling targeted numbers of customers to receive services from all funding streams, initiatives, and programs.
  • Coordinate with WSDET Board Staff, Workforce Centers Oversight, Outreach efforts, Community Collaborations, Referral partners, Event hosting, WIT and initial assessment services, Universal population services, Adopting Agencies for partnering, and Pop-up services.
  • Customer contacts will be coordinated with the team. The Community Engagement Director plays a critical role between operations and implementation, as a team leader who can utilize critical thinking skills, experience, strategy, and coaching skills, and partner with peer roles provided by partner agencies to achieve measurable contract goals.
  • Develop comprehensive, tactical strategies and goals to implement a strong service delivery model that improves efficiency and effectiveness while representing the Workforce Solutions Deep East Texas brand.
  • Implement and oversee initiatives and programs as assigned, including RESEA.

Essential Job Functions:

  • Coach, lead, and develop the Workforce Center teams to ensure operations meet the requirements of the funding source, and ensure performance and service delivery are consistent, drive meeting/exceeding performance expectations, and comply with established policy.
  • Responsible for managing all aspects of one-stop daily operations (regionally) to reach or surpass all identified goals and objectives.
  • Plan and facilitate weekly operations meetings in partnership with peer contract entities and meet regularly with Project Director, and other leaders to review progress in exceeding operations objectives, system objectives, performance, and contract requirements.
  • Work with the Project Director to ensure that the DWFS culture is established and maintained in the project.
  • Seek out best practices to replicate when and where appropriate.
  • Assist leadership team in addressing the administrative needs and provide supervision of the day-to-day operations of the CET.
  • Represent the Workforce Centers in local, State, and National forums as requested by the Board.
  • Conduct regular meetings with staff to review performance and contract requirements.
  • Monitor team operations to ensure compliance with applicable Federal, State, and Local regulations that apply to workforce development business operations.
  • Establish and maintain positive working relationships with the Board, employers, community partners, supportive service organizations, and all workforce partners to optimize customer satisfaction and community relations.
  • Provide regular effective communication related to project deliverables to members of the Board, DWFS management, community partners, and the public.
  • Oversee a team of Specialists who are responsible for outreach efforts and programmatic eligibility for the Region.
  • Oversee a team of Customer Support Specialists.
  • Responsible for oversight of Wagner-Peyser program, including RESEA, and Universal Services.
  • Assist Project Director and Deputy Director with hiring and promoting employees based on sound decision-making ability, evaluate, and recommend personnel actions fairly and quickly, deliver timely coaching focused on improving performance.
  • Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: Other duties and special projects as needed to meet overall company objectives. This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.

Qualifications:

Education: A Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field is required.


Experience: Minimum of five years of experience working in a service industry, with a minimum of three years in a supervisory and operations management capacity. Strong business knowledge of customer service best practices and performance management.


Skills/Abilities: Requires project management, organizational, personnel, problem-solving, and data analysis skills, along with an ability to interact with employees at all levels. Excellent interpersonal skills. High level of written and oral communications skills. Strong technical skills required, to include proficiency in Microsoft Office Suite. A commitment to accountability in a continually improving quality environment is a must.

Additional Requirements: Must have a valid driver's license and adequate vehicle insurance coverage.

Equal Opportunity Employer: Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.

Job Posted by ApplicantPro:

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