Divisional Director of Operations

4 weeks ago


Omaha, Nebraska, United States Bickford Senior Living Full time
Divisional Director of Operations

As a Divisional Director of Operations at Bickford Senior Living, you will be responsible for leading a team of Branch leaders to drive excellence in resident care, engagement, and sales performance. You will interact with staff, residents, and their families to build strong relationships and ensure the branch operates optimally. Your hands-on leadership style will motivate and develop top talent, ensuring the branch is scheduled and staffed appropriately to meet local and state regulatory requirements. You will also be responsible for recruiting and hiring high-quality staff, maintaining positive resident relations, and driving sales in collaboration with the Branch Sales Leader.

Responsibilities:
  • Lead a team of Branch leaders to drive excellence in resident care, engagement, and sales performance.
  • Interact with staff, residents, and their families to build strong relationships and ensure the branch operates optimally.
  • Motivate and develop top talent to ensure the branch is scheduled and staffed appropriately to meet local and state regulatory requirements.
  • Recruit and hire high-quality staff to meet the needs of residents.
  • Maintain positive resident relations and be accessible and approachable to residents and their families.
  • Drive sales in collaboration with the Branch Sales Leader to ensure the branch meets necessary occupancy and net operating income (NOI) targets.

Qualifications:
  • Proven reputation for management and leadership excellence with multi-site management and healthcare experience.
  • Successful demonstration of strong marketing and sales skills with a deep understanding of the local market.
  • Proven ability to build relationships within the community.
  • Senior Living experience along with knowledge of state-specific assisted living regulations.
  • Strong understanding of budgets, general business, and financial skills.
  • Basic knowledge of computers, including Microsoft Word and Excel.
  • Strong interpersonal and communication skills, including a proficient clear, concise, and compelling oral and written communication.
  • A valid driver's license and a driving record consistent with Bickford's insurance carrier guidelines.

About Bickford Senior Living:
Bickford Senior Living is a community of caregivers who are dedicated to doing whatever it takes to enrich our residents' happiness. We pride ourselves in the family environment that is the foundation on which Bickford has served thousands of residents and employees throughout the years. At Bickford, you will make a difference every day, be part of a uniquely supportive community, and ignite your potential. We believe potential has no limits, and we offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.

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