Automotive Service Advisor

2 weeks ago


Morrow, United States EH Automotive Group Full time
Job Title: Automotive Service Advisor

Heritage Cadillac is seeking an experienced Automotive Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities:
  • Meet and greet service customers promptly and professionally.
  • Inspect vehicles and refer to service history to accurately identify and verify customers' service needs.
  • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
  • Meet requirements of the state and federal law for automobile repair and consumer protection.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.
Requirements:
  • Two or more years of previous experience as a service advisor.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • Outstanding communication skills in both verbal and written.

Benefits include a lucrative compensation plan, paid time off, medical, and employee vehicle purchase program. We are an Equal Opportunity Employer and a drug-free workplace. We would like to hear from you.



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