Claims Processing Coordinator

6 days ago


Traverse City, Michigan, United States Serra Traverse City Full time
Job Summary

We are seeking a highly organized and detail-oriented Automotive Warranty Claims Specialist to join our team at Serra Traverse City. As a key member of our operations team, you will be responsible for preparing, recording, and submitting warranty claims to the factory and/or distributor, ensuring timely and accurate processing.

Key Responsibilities
  • Process warranty claims on a timely basis for each franchise or distributor.
  • Verify criteria required by factory or distributor.
  • Reconcile all warranty receivables with payments through the appropriate accounting schedule.
  • Post credits on computer.
  • Resubmit all rejected claims promptly or receive authorization to write them off.
  • Follow up on payment of outstanding claims.
  • Track warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed of.
  • Arrange for parts to be shipped to the factory or distributor, or to be scrapped.
  • File and maintain all service records as required by the warrantor.
  • Stay informed of all factory recalls and bulletins.
  • Assist with body shop warranty claims as needed.
  • Assist with cashier and telephone duties as needed.
  • Perform other duties as assigned.
Requirements
  • A valid driver's license.
  • Excellent communication, organizational, and time management skills.
  • Advanced computer software skills.
  • Experience using general office equipment.
  • Ability to sit or stand for prolonged periods of time.
  • Ability to perform repetitive data entry tasks, manual dexterity.
  • Possess the ability to multitask.
  • Professional, well-groomed personal appearance.
  • Ability to calculate figures and amounts such as discounts, interest, and commissions.
  • Associate's degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
What We Offer
  • Medical, Dental, Vision, 401K.
  • $15k of Employer-paid Life Insurance.
  • Employee Referral Program.
  • Growth Opportunities.
Work Environment

The work environment is typically moderate, with occasional periods of high activity. The successful candidate will be able to work effectively in a fast-paced environment and maintain a professional appearance and demeanor at all times.



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