General Manager, Licensed Cosmetologist

4 weeks ago

Rochester, New York, United States Madison Reed Hair Color Bar Full time
Job Overview

Madison Reed Hair Color Bar is seeking a highly skilled and experienced General Manager to lead our team of professionals in delivering exceptional guest experiences and driving business results. As a General Manager, you will be responsible for establishing the roadmap of success for your respective Hair Color Bar, working with your team to solicit diverse perspectives, innovate business growth through positive community relationships, and promote the products, services, and values of Madison Reed.

This is a full-time position that requires availability on weekends, holidays, and other peak times based on business needs. If you are a motivated and results-driven leader with a passion for the beauty industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
  • Ensure all aspects of the business are staffed and resourced, including front of house operations, adhering to all company standard operating procedures, assisting guests with retail orders, managing bookings, services, and memberships.
  • Demonstrate mastery of all services provided at our Madison Reed Hair Color Bar's, including stepping in and working behind the chair as needed.
  • Achieve monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
  • Ensures Hair Color Bar meets company standards as it relates to cleanliness, merchandising, inventory, company asset security.
  • Demonstrate mastery of all Madison Reed systems, policies, processes, and procedures.
  • Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals' unique talents and abilities with the most relevant responsibilities.
  • Owns recruiting, interviewing, onboarding, performance management, coaching, talent development, and training of all team members.
  • Manage employee schedules based on forecasts and business needs and in compliance with local labor laws, budgets, and breaks and meals.
Requirements
  • Active cosmetology license in the state in which you are applying.
  • 2+ years of salon and retail experience.
  • 2+ years of operational management experience.
  • 2+ supervising other team members and participating in hiring, training, and scheduling.
  • Strong level of technical proficiency as a colorist.
  • Proven track record of exceeding key operational and performance metrics.
What We Offer

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day. If you are a motivated and results-driven leader with a passion for the beauty industry, we encourage you to apply for this exciting opportunity.

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