General Manager

3 weeks ago

Rochester, New York, United States Thind Management Full time
Job Overview

Thind Management is seeking a highly experienced General Manager to oversee the daily operations of our limited-service hotel. As the Standard Bearer, you will be responsible for ensuring the hotel runs smoothly, guest satisfaction is maintained at the highest level, and financial goals are achieved.

Key Responsibilities:

  • Manage all hotel operations, including front desk, housekeeping, maintenance, and sales
  • Develop and maintain a positive guest experience procedure
  • Monitor financial performance and adjust as necessary to meet revenue and profit goals
  • Develop and implement operational policies and procedures to improve efficiency and guest satisfaction
  • Oversee the recruitment, training, and development of team members
  • Create and maintain a positive work environment that fosters teamwork and employee engagement
  • Manage inventory and order supplies to maintain adequate levels and minimize waste
  • Hold regular briefings and meetings with all heads of departments
  • Lead all key property issues, including capital projects, customer service, and refurbishment
  • Handle complaints and oversee service recovery procedures
  • Prepare, present, and achieve the hotel's annual operating budget, marketing and sales plan, and capital budget
  • Closely monitor the hotel's daily reports and take decisions accordingly
  • Ensure all monthly financial outlooks for rooms, food and beverage, admin and general are on target and accurate
  • Maximize room yield and hotel revenue through innovative sales practices and yield management programs
  • Prepare a monthly financial reporting for owners and stakeholders
  • Help with the procurement of operating supplies and equipment and contact third-party vendors for essential equipment and services
  • Coordinate with the Head-of-departments for the execution of all activities and functions
  • Develop and manage the Hotel Executive team to ensure career progression and development
  • Establish and maintain a proactive human resource function to ensure employee retention, motivation, training and development, wage and benefit administration, and compliance with established labor regulations
  • Implement and maintain effective open-door communication system across all departments
  • Create and maintain the company culture while educating team members about company motto and values
  • Respond to audits to ensure continual improvement is achieved
  • Corporate client handling and participate in new client acquisition with the sales team as required
  • Responsible for safeguarding the quality of operations, both internal and external audits
  • Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
  • Responsible for legalization, Occupational Health and Safety Act, fire regulations, and other legal requirements – understand government regulations and ensure the hotel is at par with all rules and regulations
  • Carry out verbal and written policy changes and instructions
  • Ensure all decisions are made in the best interest of the hotel and management
  • Ensure compliance with all local, state, and federal regulations
  • Perform any other duties as assigned by the Executive team and Ownership

Qualification Standards & Company Requirements:

  • 3-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or MBA is preferred
  • At least 5-years of experience in the hospitality industry
  • At least 3-years of experience in hotel management with a proven track of success and knowledge of hotel operations and sales
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to manage and lead a team
  • Ability to manage financial performance and achieve revenue and profit goals
  • Present strong understanding of P&L statements and the ability to reach with impactful strategies
  • Strong organizational and time management skills
  • Ability to work independently and as a team in a fast-paced environment
  • Proficient in Microsoft Office and hotel software(s)
  • Must have a flexible work schedule

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