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Customer Engagement Manager

2 months ago

Brooklyn, New York, United States PetSmart Full time
About Our Store

We're a community-driven pet care company that's passionate about providing exceptional experiences for our customers and their pets. As a PetSmart Customer Engagement Manager, you'll play a key role in ensuring our stores run smoothly and efficiently, while delivering a personalized shopping experience for every pet parent who walks through our doors.

About Your Role

In this role, you'll be responsible for leading a team of retail and pet care associates who are dedicated to creating a safe, clean, and fun environment for our pets and pet parents. You'll work closely with our store teams to set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores.

Some of your key responsibilities will include:

  • Developing and implementing strategies to drive customer engagement and loyalty
  • Leading a team of associates who are passionate about pets and committed to delivering exceptional customer service
  • Collaborating with our store teams to ensure a safe and fun environment for our pets and pet parents
  • Providing coaching and development opportunities to help our associates grow and succeed in their roles
About Your Career

We're committed to helping our leaders grow and develop their careers, and we offer a range of opportunities for advancement and professional development. As a PetSmart Customer Engagement Manager, you'll have the chance to:

  • Gain experience in a fast-paced retail environment
  • Develop your leadership skills and expertise in customer engagement and loyalty
  • Work with a talented team of professionals who are passionate about pets and committed to delivering exceptional customer service
  • Contribute to the success of our company and make a real difference in the lives of our customers and their pets
The PetSmart Difference

We're more than just a pet store - we're a community of pet lovers who are dedicated to making a difference in the lives of our customers and their pets. As a PetSmart Customer Engagement Manager, you'll be part of a team that's passionate about pets and committed to delivering exceptional customer service. We offer a range of benefits and perks, including competitive pay, comprehensive training and development programs, and opportunities for advancement and professional growth.