Care Coordinator

4 days ago

Brooklyn, New York, United States POD Health Full time
Job Overview

We are seeking a skilled Care Navigator to guide patients through the enrollment and onboarding process for our Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI) programs.

Key Responsibilities:

  • Assist patients in enrolling in RPM, CCM, and CHI programs, providing clear guidance throughout the process.
  • Schedule and manage patient appointments, including enrollments, escalations, follow-ups, and healthcare visits such as M11q and DOH-type appointments.
  • Collaborate with healthcare teams to ensure seamless coordination and delivery of care across RPM, CCM, and CHI programs.
  • Ensure accurate and timely data entry into EMR systems (e.g., AdvancedMD) and other platforms, ensuring compliance with HIPAA regulations.
  • Monitor and manage patient referrals, leads, and opportunities in Salesforce, maintaining accuracy and following up as needed.
  • Address patient inquiries and escalate concerns related to RPM, CCM, and CHI services to appropriate healthcare professionals.
  • Proactively follow up with patients to ensure engagement with their care plans, maintaining regular communication with patients, caregivers, and providers.
  • Conduct insurance eligibility checks via platforms such as e-PACES, verifying coverage for RPM, CCM, and CHI services.
  • Enhance provider efficiency by performing pre-appointment cross-checks in ChronicCareIQ (CCIQ) and HHA Exchange, ensuring patient charts are verified, updated, or entered accurately.
  • Maintain effective, professional communication with patients and team members through phone, email, and other correspondence, fostering a supportive and welcoming patient experience.
  • Oversee device ordering and setup for RPM, ensuring patients receive and understand how to use their devices for effective monitoring.

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