Multilingual Client Support Specialist

2 weeks ago


Altamonte Springs, Florida, United States Synchrony Financial Full time

Please be aware that in-person training may be required at our designated center. Further information will be provided upon successful completion of the hiring process.

Empower Your Potential, Enhance Your Career

At Synchrony Financial, we are committed to fostering an environment where our employees are encouraged to grow and develop their careers. As a member of our Customer Support team, you will play a vital role in ensuring our clients achieve their goals, while we support your journey with competitive compensation, comprehensive benefits, and opportunities for professional development. Enjoy a competitive starting wage of $21 per hour, with an additional 10% language premium, bringing your total compensation to $23.10 per hour, along with tuition assistance. From your first day, you will have access to a benefits package that includes health insurance for your entire family, dental and vision coverage, and a 401(k) plan with company contributions.

Your Responsibilities as a Client Support Specialist

In this role, you will manage incoming calls from our diverse clientele, consistently aiming to deliver outstanding customer service. Your responsibilities will include maintaining accurate computerized customer records, addressing inquiries, authorizing transactions, and most importantly, fostering strong relationships with clients, customers, and team members.

Qualifications for Success

To excel in this position, you should possess strong problem-solving and analytical abilities, thrive in a collaborative environment, and communicate effectively. Proficiency in computer skills is essential, including the ability to navigate multiple applications simultaneously, type while conversing, and utilize Microsoft Outlook comfortably.

Work Environment

You will have the flexibility to work remotely or from our office. A quiet, distraction-free workspace with reliable high-speed internet is necessary. We will provide the necessary technology and equipment to perform your duties effectively. Occasionally, you may be required to visit our office, so residing within a reasonable commuting distance is essential.

Eligibility Criteria for Consideration

To be considered for this position, you must meet the following requirements:

  • At least 6 months of customer service experience or equivalent military experience.
  • Confidence in using computer systems.
  • Fluency in both English and Spanish.
  • Must be at least 18 years of age.
  • Reside within a reasonable commuting distance of our facility.
  • Willingness to undergo a drug screening, background check, and fingerprinting as part of the hiring process.
  • New hires must complete a minimum period of continuous service before applying for other roles within the company.

Legal authorization to work in the U.S. is required. We do not sponsor employment visas for this position.

All qualified candidates will be considered for employment without regard to race, age, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Accommodation Notice:

In accordance with federal law, we provide reasonable accommodations to qualified individuals with disabilities. If you require assistance in the application process or in performing your job, please inform us. Examples of reasonable accommodations include modifications to the application process, providing documents in alternative formats, or utilizing specialized equipment.



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