Client Support Clerk

2 weeks ago


Altamonte Springs, Florida, United States United Family Services Inc Full time

Position Overview:
The Service Center Clerk plays a crucial role in ensuring exceptional guest relations and satisfaction. This position is primarily focused on delivering various services to our clients, including check cashing, wire transfers, and lottery services. The Clerk is also responsible for managing guest flow on the front end and maintaining a safe and clean environment throughout the facility.

  • Guest Engagement: Acknowledge, greet, and engage every guest that enters the service area.
  • Work Schedule: Adhere to the daily work schedule as assigned by management.
  • Dress Code: Follow the dress code as outlined in the team member handbook.
  • Service Duties: Perform various service counter tasks, including answering phones, cashing checks, processing utility payments, assisting with wire transfers, and managing money orders. Additional responsibilities may include stocking products and maintaining cleanliness.
  • Policy Awareness: Stay informed about policies related to check cashing, refunds, and gift cards to support store profitability.
  • Team Support: Assist management in overseeing front-end operations, ensuring timely breaks for checkers and sackers.
  • Guest Assistance: Remain attentive to guest needs and provide direction to items of interest.
  • Additional Duties: Complete other tasks as requested by management.
Key Qualifications:
  • Must be at least 18 years old.
  • High School Diploma or equivalent required.
  • Ability to meet the requirements of a sacker and checker.
  • Capable of working in a fast-paced yet organized environment.
  • Physical ability to perform all job-related tasks, including bending, standing, lifting, walking, squatting, climbing, and occasionally running.
  • Proficient in operating all necessary equipment, including checker and office equipment, and managing cash transactions.
  • Open to receiving supervisory feedback regarding performance and work habits.
  • Ability to collaborate effectively as part of a team.

This job description outlines the general requirements for the Service Center Clerk position. It is not exhaustive and may be supplemented with additional duties as necessary to ensure smooth operations.

OUR MISSION
Ultimate Service Superior Performance Positive Impact



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