Customer Care Liaison
4 weeks ago
Job Summary: We are seeking a highly motivated and organized Customer Care Coordinator to join our team at Lifeway Mobility Holdings LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, ensuring seamless communication, and driving sales growth.
Key Responsibilities:
- Lead Outreach: Develop and execute outbound communication strategies to engage with potential customers, fostering strong relationships and driving sales.
- Qualification: Evaluate leads to ensure they meet our mobility solutions criteria, gathering essential information to facilitate the sales process.
- Appointment Scheduling: Efficiently manage and organize appointments for our sales team, ensuring a smooth handover of qualified leads.
- Communication Skills: Clearly and persuasively communicate the value proposition of our mobility solutions to customers, overcoming objections and building interest.
- Database Management: Maintain accurate records of all interactions in our CRM system, updating lead information as needed with precision.
- Follow-up: Implement a systematic follow-up process to nurture leads and convert prospects into scheduled appointments.
- Collaboration: Work closely with our sales team and local branch to provide relevant information about scheduled appointments, ensuring a seamless transition.
Requirements:
- At least two years of proven experience in a similar role, preferably in sales or business development.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Familiarity with CRM software and proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a collaborative team.
- Goal-oriented mindset with a focus on achieving and exceeding targets.
- High school diploma.
- Ability to juggle phone calls and computer tasks.
Working Conditions: Normal office environment. Must be able to operate a computer for most of the workday with appropriate rest periods.
Benefits: Comprehensive benefits package, including medical, dental, vision, 401k, employer-paid life and LTD insurance, and voluntary benefits. Our Academy provides virtual and in-person training, ongoing support, and opportunities for growth and development. Enjoy 7 paid holidays and three weeks of PTO.
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